Refund Policy

Applicable procedure - Clear handling: Customers shopping with gocontigo may request a return or exchange for any reason within 30 days after delivery.

Return eligibility

Operational detail - Detailed handling: To qualify, begin the request within 30 days and keep the order record together with all components that arrived with the item.

Customer information - Measured rule: The no-reason option does not cover custom-made merchandise, clearance or Final Sale items, gift cards, or intimate and hygiene-sensitive goods once opened.

Store process - Responsive guidance: Nothing in the exclusion list restricts consumer rights relating to damage, defects, incorrect fulfillment, or missing merchandise.

Exchange requests

Store responsibility - Accessible choice: An exchange can be requested within 30 days after delivery; the replacement is confirmed according to available inventory.

Cancellation before shipment

Customer standard - Detailed service: Contact us before dispatch to request cancellation; after dispatch, the order follows the return and exchange process described here.

Return destination

2548 Ashton Ln, Sevierville, Tennessee, 37876, United States

Return shipping responsibility

What to expect - Outcome-based process: gocontigo pays the approved return-shipping cost for both no-reason returns and returns caused by damage, defects, incorrect items, or missing items.

Refund method and timing

Process clarification - Clear framework: After an approved return is received and processed, the refund is sent to the original payment method within 5-10 business days.

How to reach the merchant

Customer information - US-focused practice: gocontigo handles questions about this page through the contact details below.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigoselect.shop

Phone: 512-993-8547

Physical and return address: 2548 Ashton Ln, Sevierville, Tennessee, 37876, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/New_York).