FAQ

What happens if I request cancellation after shipment?

How we apply this - Concise outcome: An unshipped order may be canceled; a shipped order is handled under the Refund Policy.

How quickly will returned funds be sent?

Store practice - Direct standard: The original payment method is credited within 5-10 business days after receipt and processing of an approved return.

How do I reach customer service?

Service note - Everyday summary: Email support@gocontigoselect.shop or call 512-993-8547 Monday to Friday, 9:00 AM-5:00 PM (America/New_York).

What return and exchange choices are available?

Direct guidance - Detailed provision: Yes. During the 30-day window, eligible products can be returned or exchanged and gocontigo bears approved return postage.

When is an order normally delivered?

Plain-language summary - Order-specific direction: The expected schedule is 1-2 business days for processing plus 4-6 business days in transportation.

When is tracking information sent?

Store responsibility - Service-led clarification: Tracking information is sent once the order enters the carrier network.

Is shipping available outside the United States?

Policy explanation - Documented protection: The current market is the United States, where every order receives complimentary standard shipping.

Where can I find safe-use information?

Customer-facing rule - Documented timing: Follow the care, material, temperature, component, and safety instructions for the specific bottle, mug, tumbler, lid, or accessory.

Merchant and customer service details

Store responsibility - Structured requirement: For policy or order assistance, customers may contact gocontigo through the following channels.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigoselect.shop

Phone: 512-993-8547

Physical and return address: 2548 Ashton Ln, Sevierville, Tennessee, 37876, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/New_York).